mtyndall99 wroteDucati UK, although very helpful, struggled to confirm the authenticity of the bike - a major blow to both me and the seller. Ducati Italy took a while to get respond, but did confirm that everything was as it should be. Perhaps it was related to the bike being outside of the UK?
My experience with Ducati Uk is that they have the details to the UK supplied bikes to hand, and can check very quickly - however, as you suggest, for machines supplied elsewhere, they need to refer to Bologna - this can obviously introduce delays.
They were very, very helpful. I couldn't fault their service at all, especially as they don't charge for it.
